Bureaucracy Reform through Transformation of Public Services at the Department of Investment and One Door Integrated Services (Case Study in the City of Palangka Raya, Gunung Mas Regency and Central Kalimantan Province)

Inadequate information technology facilities and infrastructure to
support public services in DPMPTSP. In addition, various local
legal products have not clearly accommodated the role of Dayak
customary institutions and local wisdom values in public services,
even though they have acknowledged the structure of Dayak
customary institutions in writing as stated in the Central
Kalimantan Provincial Regulation Number 16 of 2008 concerning
Institutions. Dayak Customs in Central Kalimantan, Central
Kalimantan Governor Regulation Number 27 of 2019 concerning
Utilization of Peat Swamp Land through Local Wisdom. Regional
Regulation of Gunung Mas Regency Number 33 of 2011
concerning Indigenous Dayak Institutions in Gunung Mas
Regency, and Regional Regulation of Palangka Raya City Number
15 of 2009 concerning Indigenous Dayak Institutions in Palangka
Raya City. This study was designed using a qualitative descriptive
research method. This study is intended to analyze the
transformation that occurs in public services at DPMPTSP in
Central Kalimantan Province. This is done as an effort to find the
truth with critical thinking about a problem that occurs and the
innovation that has been carried out. Based on the results of the
research above, the authors can explain that the performance of
public services is influenced by the external environment in the
form of hospitality (munificence), complexity and dynamism as
well as regularity. Second, influenced by organizational
characteristics such as planning, leadership, culture and human
resources of the apparatus. Third, influenced by organizational
strategy in the form of innovation, partnership and learning. The
researcher will describe the transformations found in the
components of the theory in question.