ANALISIS IMPLEMENTASI KEBIJAKAN PELAYANAN ADMINISTRASI TERPADU KECAMATAN DI KECAMATAN TEUNOM KABUPATEN ACEHJAYA PROVINSI ACEH

The poor public services in Indonesia in the past made the community today demand improvements in terms of the quality of service from government ofϔicials when conducting
public services. One way to improve public services currently available is by conducting the District
Integrated Administration Services program which is regulated in the Minister of Domestic Affairs
Regulation No. 4 of 2010 concerning Guidelines for Integrated District Administration Services.
Teunom Subdistrict is one of the subdistricts in Acehjaya Regency that uses the Paten program
in terms of its public services. This study aims to analyze the implementation of the Paten policy
in Teunom District, Acehjaya Regency, Aceh Province, the factors that inϔluence and determine the strategy that should be carried out for the success of the Integrated Administrative Services of the District in Teunom District, Acehjaya District, Aceh Province. The study uses the theory of Richard E. Matland (1995: 145-174) related to policy implementation and SWOT analysis and litmus tests. This research uses a qualitative method with a descriptive approach. In collecting data, researchers conducted observations, interviews and collected documents about the
Implementation of Integrated Administrative Services Policy in the District of Teunom, Acehjaya District, Aceh Province.
The results showed that the Implementation of Integrated Administrative Services Policy in the District of Teunom, Acehjaya District, Aceh Province by the Secretariat of Teunom District had not been running optimally. The existence of the Paten program shows the desire of local
governments to provide the best service to the community, but the availability of ϔinancial resources, facilities and infrastructure, and competent human resources have not yet been fully owned and taken seriously. The inϔluencing factors consist of internal and external factors which
then determined the strategy that should be carried out for success based on the SWOT analysis
and litmus test found very strategic issues include: increasing the commitment of the District
Government in implementing the Integrated District Administration Services, optimizing the functions of existing employees to carry out the tasks of the Integrated District Administration Service, improve the facilities and infrastructure for the implementation of the Integrated District Administrative Service, and carry out the ball pick-up program to overcome the problem of the location of the Teunom District government center from several villages.
Keywords: public services, policy implementation, Paten.