ANALISIS PELAYANAN AKTA KELAHIRAN ONLINE DI KELURAHAN NAMBOJAYA KECAMATAN KARAWACI KOTA TANGERANG PROVINSI BANTEN

The phenomenon that becomes the object of research is the implementation of policies in online birth certiϔicate services. The research objectives were (1) to analyze the implementation of the online birth certiϔicate service policy in Tangerang City, especially in Nambojaya Village,
Karawaci District, Tangerang City; analyzing the obstacles faced in improving the innovation of online birth certiϔicate services in Nambojaya Village, Karawaci District, Tangerang City. The research method used isdescriptive qualitative method which aims touncover and dis�cuss implementation of online birth certiϔicate service policies. Data collection was carried out by literature study and direct interviews with research informants. Determination The sample used the snow ball technique, namely by obtaining as many as ϔive research informants.
Based on the discussion of the research results, the following conclusions were obtained, namely: The political environment still needs evaluation and improvement of ASN capabilities; Leadership lack of guidance to ASNs; Planning that is considered to be in accordance with the
applicable legal umbrella, namely Mayor Regulation number 96 of 2016 concerning the master plan of information and communication technology for Tangerang City 2016-2018 and Mayor Regulation Number 2 of 2016 concerning the use of information and communication technology;
Stakeholders in inϔluencing the implementation of policies have not yet reached the achievement targets that have been set; Transparency/Visibility of supervision created is still weak; Budget is still an obstacle in itself for urban villages to be able to overcome problems that arise in on�line-based birth certiϔicate services; Technology users that are still not optimized; The State Civil Apparatus has not fully carried out the Innovation.

Keywords: policy implementation, innovation, online.