Implementation of the Public Sector New Normal Policy in The PostCOVID-19 Period

The pandemic that continues to sweep several parts of the world, including Indonesia, has pushed
the government to immediately innovate and reform legislation, as well as improve public services
for the benefit of the larger population. The government should be able to transform or at least shift
the governance paradigm that affects bureaucracy and public policy in the New Normal age. As a
result, the purpose of this research is to examine the implementation and direction of government
policies, particularly during the pandemic and new normal. This study employs a qualitative
approach combined with a descriptive-analytic approach. According to the findings of the survey,
the pandemic has produced uncertainty in practically all people's lives, whether social, economic,
or health-related. The new normal policy eventually resulted in the necessity for new public
services. The transition time is an opportunity to adapt and reset outdated public services to new
ones. During the new normal, the government implements several alternative solutions to public
services, such as changing policy perspectives, allowing for more community involvement,
simplifying the preparation of public services—policies, and finally reforming the bureaucracy
with reform 4.0, which is more adaptable to the new normal.
Keywords: Implementation, Public Policy, Government, COVID-19, New Normal