Management Transformation of Local Government in The New Normal Era

This study explores the implications of adapting new habits to the administration
of local government from various dimensions of government management. The main objective
of this study is to show that the governance of local government in the new normal era can be
productive in fulfilling the needs of the publics through changes in the administration of local
government’s functions. This study demonstrates the presence of information and
communication technology (ICT) as well as restrictions on social interaction in the new
normal era, changing the way local government sector works. The approach departs from the
main idea of adapting new habits as a conceptual framework to empirically examine changes
in the dimensions of local government management that are based on several factors, such as
content, context, process, change outcomes and leadership. Furthermore, data collection
gained through interviews with informants and data analysis are used to confirm the
suitability of local government governance. The process is then carried on by formulating the
concept of ideal local government governance changes in the new normal era. The findings of
the study show that local government governance system with the old paradigm is ineffective
and inefficient for the fulfillment of public rights in the new normal era. For this reason, it is
necessary to transform the governance of various dimensions in local government
management. As for originality/value, what is offered in this study is a modification of the
system and working mechanism with a new paradigm for areas that are difficult
geographically. This modification can be carried out in several actions, such as developing ICT
applications and infrastructure; reorganizing the work system of all management dimensions
that are trusted and accountable; increasing bureaucratic capacity and public knowledge;
renewing the relationship between government and its people. This idea is relevant to the
rapid development of the concept of adaptive governance and the strength of the role of ICT
for individual and social activities.
Keywords: Transformation, Local Government Management, New Normal Era