ANALISA KEBIJAKAN PELAYANAN ADMINISTRASI KEPENDUDUKAN DAN CATATAN SIPIL DIERA COVID19 DIKOTA BANDUNG

The application of PSBB in the city of Bandung has a signiϔicant impact on public services in the city of Bandung, this is because community activities are limited, with suggestions from the government to stay at home, learn from home, work from home, and worship remain at home. Regarding public services, almost all public service ofϔices in the scope of government are temporarily closed, which is permitted only with regard to the problems of Population Administration and Civil Registry, which are managed by the Dukcapil Ofϔice, with limited operating hours, and maintain health protocols by maintaining distance and using masks, visits are limited in number, unlike usual, people are encouraged if they need services to use the application online to service ofϔices in the city of Bandung. For this reason, researchers are interested in conducting research that researchers will make into scientiϔic papers under the title Analysis of Population Administration Policy Services and Civil Registry at Covid 19 in the city of Bandung. This study uses a descriptive qualitative method with an inductive approach, and the results obtained in this study are the Bandung City Dukcapil Department, which is pandemic covid 19, is still undergoing service both online and manually as usual, and improving services by opening service ofϔice units and mobile services to visit citizens who need free population administration and civil registration services, as a result the community feels satisϔied and is very well served.
Keywords: Analysis, Service Policy, Adminduk Capil