Implementation of Public Service Policies for Making Electronic KTPS in the Adaptation of New Habits (New Normal)

Abstract
The outbreak of the COVID-19 pandemic has destroyed all aspects of life for the world community, including Indonesia. The public service sector is one of the most affected by this pandemic. The prohibition on gathering and gathering to cut the chain of spreading COVID-19 causes obstacles in providing optimal public services to the community. Making Electronic KTP is the most basic public service offered by the government to the community. Electronic KTP is an essential population document containing personal data and control from the administrative and information technology side based on national population data. The service for making and recording Electronic KTP data is a form of public service that cannot be done over a long distance. This service still requires the public to come to the Population and Civil Registration Service. The aim of this study is to try to notify the Public Service of the development of electronic KTPs or Electronic KTP during the adaptation time for new habits (new normal). This research uses a qualitative method, using a literature study approach, to interpret the topic under study. The study results explain that the Covid-19 pandemic has made the government carry out various policies and innovations in public services as a form of adaptation to new habits. This includes services for making electronic KTPs such as implementing strict health protocols, implementing registration, and taking queue numbers online, and simplifying the procedures and bureaucracy of making electronic KTPs. Besides, this research also suggests the government make an application that allows making Electronic KTPs, no need to face-to-face anymore by utilizing the sophistication of information technology.
Keywords:Public Service, Electronic KTP, New Normal Adaptation, COVID-19.