Public Service Management in the New Habit Adaptation Era in Indonesia

Abstract: Today the term new normal may not sound foreign to people Worldwide.This is based on the context of dealing with the Coronavirus Disease 2019 pandemic or better known as Covid-19, which has not been sure when it will end. Previously, the Indonesian government called the term new normal a new life order and then changed itto adapt new habits to be more comfortable for the public to understand. The adaptation of new habits has created the need for new public policies, especially in public services. In this case, it means that the government needs to reset existing public services to a recent. This analysis aims to summarize the management of public services during the adaptation of new customs in Indonesia. This research is qualitative with descriptive methods to overview the phenomena that occur in research subjects. The results show that the Covid-19 pandemic has created a new public services pattern wherein the new public services have shifted from the needs-based model to problem-based needs. This study also explains how public services continue to do face-to-face and office activities such as El-KTP making services, STNK, and Samsat payment services, which must implement strict health protocols such as wearing masks, washing hands frequently, keeping your distance, and not crowding to prevent Covid-19 transmission.Keywords: New Habit Adaptation, Public Policy, Public Service, Social Change.1.IntroductionThe Covid-19 pandemic has brought changes in all aspects of people's lives around the world (Nikola et al., 2020; Dashraath et al., 2020). There are no experts who can predict when this pandemic will end (Bedford et al., 2020; Spinelli & Pellino, 2020). One of the biggest hopes that this pandemic can be tackled immediately is discovering a vaccine pursued by various scientists in the world (Lurie et al., 2020). However, as stated by the World Health Organization (WHO), vaccine findings are estimated to be carried out the fastest in 2021 (Cucinotta & Vanelli, 2020). This means, at least until the end of this year, all people in the world must get used to living side byside and making peace with Covid-19 (Ningsih, 2020).The World Health Organization released data on the number of world deaths caused by Covid-19, which reached 423,349 people (WHO, 2020). Meanwhile, for Indonesia, the total deaths reached 2,091 people, while the positive ones were 37,420 people, and recovered 13,776 (Covid19.go.id, June 13, 2020). Apart from deaths, another impact of this pandemic is the increasing number of unemployed. The International Labor Organization (ILO) estimates that the global unemployment rate will increase between 5.3 million and 24.7 million by 2020 (ILO, 2020). Meanwhile, for Indonesia, Minister of Finance Sri Mulyani stated that the unemployment rate is predicted to increase along with the decline in economic growth during 2020. He noted that if the