PENERAPAN E-GOVERNMENT DALAM MENINGKATKAN KUALITAS PELAYANAN PUBLIK DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA BANDUNG PROVINSI JAWA BARAT

The use of digital technology gave birth to a new form of government bureaucratic mechanism
with the term electronic-government. The focus of this research is to look the implementation
of e-government in improving the quality of public services in Departement of Investment Service
and Integrated Service of One Door (DPM-PTSP) Bandung City, the factors that inϔluence and
determine the strategies used to implement e-government in improving quality public service at
DPM-PTSP Bandung City.
The research uses theory by Indrajit related to the implementation of e-government and perform direct interview to know the factors that inϔluence and conduct a SWOT analysis and litmus
test to determine strategies. This research uses a qualitative method with a descriptive approach.
In collecting data, researchers conducted observations, interviews, collected documents and do
data triangulation on the implementation of e-government in improving the quality of public
services at the DPM-PTSP Bandung City.
The results showed that the implementation of e-government in improving the quality of public
services in DPM-PTSP Bandung City had run adequately. Judging from the elements of support for
the implementation of e-government, it has been supported by e-government policies from the Central Government level to the Regional Apparatus Organizations, but the socialization that has been
carried out is still not optimal. In the element of capacity, the application of e-government has been
supported by adequate budget, technology infrastructure and employee competencies, on the value
element the application of e-government has provided beneϔits for the community and government.
Steps that can be done by DPM-PTSP Bandung City in implementing e-government in improving the quality of public service including: (1) Coordinate with the central government regarding
the commitment to implementing online licensing services and easy access to public information
through the website/application; (2) Integrate HAYU and GAMPIL with licensing service applications from the central government; (3) To socialize the application of e-government directly to the public; (4) Conduct regular application security level audits; (5) Cooperate with technical ofϔices
to improve service quality; (6) Make plans for employee needs and the required formations; (7)
Increase the capacity of the apparatus through public service training and training in the ϔield
of ICT; (8) Carry out wider outreach on process digitization innovations to narrow the space for
intermediaries to move; (9) Carrying out communication and coordination forums with relevant
regional ofϔicials to maximize the quality of the e-government-based licensing service process;
(10) Optimizing the functions and competencies of employees to carry out their respective duties
in implementing e-government in licensing services; (11) Create special counters for people who
need direct guidance.