Implementation of online single submission risk based approach(OSS-RBA) policy in business licensing

The aim of this research is to analyze the implementation of the OSS-RBA
policy in risk-based business licensing in Cirebon City, West Java Province
and to formulate the relationship between central, provincial, district/city
government authority in implementing the OSS-RBA policy in risk-based
business licensing in Cirebon City, West Java Province. This research uses the
policy implementation theory developed by Grindle which consists of policy
content and policy context. The research approach used in this research is a
qualitative approach with a descriptive type of research. The data analysis
technique used is by data reduction and conclusion withdrawal. The research
results show that the implementation of the OSS-RBA policy in risk-based
business licensing in Cirebon City is not optimal. The OSS-RBA service in
risk-based business licensing in Cirebon City has not been communicated well
to employees and the public so that there are still many process obstacles
faced, from the aspect of policy content there are also too many derivative
technical policies that regulate it, resulting in the OSS-RBA policy being
ineffective. The OSS-RBA policy model in risk-based business licensing in
Cirebon City, the key implication of Grindle's theory of policy
implementation, is that there is an additional dimension of action. The
implication of the theory developed by researchers is based on research results
that to achieve service goals, the dimensions of Coordination, Communication
and Commitment need to be added.