LOCAL GOVERNMENT STRATEGIES IN IMPROVING THE INFORMATION TECHNOLOGY-BASED INTEGRATED SERVICES IN SOUTH CENTRAL TIMOR REGENCY EAST NUSA TENGGARA PROVINCE

This research focuses on exploring and analyzing the local government strategies in improving
information technology-based integrated services, exploring and analyzing the supporting and inhibiting factors
as well as the efforts to overcome the inhibiting factors of the local government strategies in improving the
information technology-based integrated services in Central Timor Regency, East Nusa Tenggara Province. The

theory used here was the five strategies for reinventing government, through the approach of e-Government (e-
Gov) concept of internet and IT-based public service. This study used descriptive qualitative design with data

collection by interview, documentation and observation. There were 9 informants for this study. The results of
the study indicated that local government strategies in improving the information technology-based integrated
services in South Central Timor Regency are implemented through this series of stages: core strategy with focus
on clarity of purpose, roles, and direction of organizational performance, consequences strategy with focus on
incentive system that support the performance management, customer strategy with focus on customer quality
assurance, control strategy with focus on organizational, employee and community empowerment, and also
culture strategy with focus on breaking the bad habits in public service for better licensing and investment
services in South Central Timor Regency.
KEYWORDS: Five Strategies for Reinventing Government, One-Stop Integrated Services (PTSP), Electronic
Government (e-Gov); Management; Government; Public Administration; Regional Analysis