THE QUALITY OF E-KTP SERVICE IN CIBEUNYING KALER SUBDISTRICT AT BANDUNG MUNICIPALITY INDONESIA

Mulianingsih, Sunasih and Engkus, Engkus and Lestari, Tika Ayu Tri (2021) THE QUALITY OF E-KTP SERVICE IN CIBEUNYING KALER SUBDISTRICT AT BANDUNG MUNICIPALITY INDONESIA. International Journal of Sosial Science, 1 (2): 2. pp. 43-48. ISSN 2798-4079

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Abstract

Abstract
The quality of E-KTP service is one of the basic forms of government services to the community. The main problem of this research is that the quality of E-KTP service at the Cibeunying District Office, Bandung City is not optimal and not satisfactory. Optimizing e-KTP services is needed to improve service quality and satisfy the community. This synthesis is the subject of this article. The research method used is a qualitative approach with data collection techniques: observation, interviews and literature study. Based on the research results, the service is not optimal because it is not fully based on the dimensions: 1. Service Speed, 2. Cleanliness, Tidiness and Facilities; 3. Friendliness and Patience of Employees in Serving the speed of service; 4. Employees who are helpful and friendly and considerate of customers; 5. Security and Comfort.
Keywords:
Service Quality
Optimization
E-KTP

Item Type: Article
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: sunasih mulianingsih
Date Deposited: 20 Sep 2022 06:49
Last Modified: 20 Sep 2022 06:49
URI: http://eprints2.ipdn.ac.id/id/eprint/536

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